Returns

 

Exchanges & Credit Notes

  • Exchanges or credit notes are available within 14 days of purchase.

  • No returns, exchanges, or refunds on sale items.

  • Credit notes are valid for 12 months from the issue date.

  • We can only offer one exchange per order.

Items must be

  • In original condition, unworn, and with tags attached.

  • Returned with proof of purchase.

  • (Please note: earrings and swimwear cannot be returned for health reasons.)

Refunds

  • We do not offer refunds for change of mind, wrong choice, or pre-orders.

  • Refunds are only issued if an item is deemed faulty, in line with Australian Consumer Law.

  • If a fault occurs, we’ll first check with the supplier/brand for a replacement. If unavailable, we’ll issue a refund.

Shipping & Returns

  • Return shipping costs are at the buyer’s expense.

  • We can’t accept returns outside the 14-day period.

  • Any damage during shipping is outside our control, but we’ll always do our best to help resolve with Australia Post.

Sustainability Note

We use Bio Post packs and often reuse boxes to minimise waste—your order may arrive in recycled packaging, always packed with care.

By purchasing, you agree to these terms. For assistance, email returns@tallowandtide.com