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Terms, Conditions & Shipping

Q: Is Vintage pre-loved?

A: Mostly, yes! Most vintage has had a beautiful life before you get your hot lil hands on it. We will clarify any defect in the descriptions, or it has made it this far with its tags still on.

Q: Do you offer returns?

A: Yessirrey. Within 14 days of purchase. Exchange only. No refunds. Must be in the condition you received it in (if designer it must have the tags still attached and be unworn). It is at our discretion to refuse exchanges on items we believe to be NOT in the condition it was sent in. You can email tallowandtide@outlook.com for customer service regarding returns. No returns or exchanges are granted on sale items. We also respectfully specify one exchange per order. **Any return shipping costs are at buyers expense**

Q: Do you ship to here there and everywhere?

A: Yeppo. We ship worldwide. Free shipping on all domestic order over $100. $9 shipping within AUS under that amount, and $20 international shipping outside of AUS. We also offer Local Pick up for those local loves that want to nab something and pick it up later (just select Local Pick Up at the Shipping section of Checkout)

Q: How long does shipping take? And how does it get to me?

A: We mostly use Sendle, which is the only Carbon Offset Courier Option and your parcel will be picked up within 1-2 business days of your order being received, then standard shipping times apply. Parcels under 500g are sent with an automatic Authority To Leave. If you would like to upgrade to Signature On Delivery, you will need to select that option at checkout. We haven't had a problem yet with the Authority To Leave option, but if you are in an apartment block, or inner city, you may wish to choose Signature On Delivery.

For all PO Boxes, rural areas or international orders we use AUS Post which according to their time lines is approx. 3-7 days for standard post. 2-5 days express. 7-12 internationally. It will take longer in peak times ie: Christmas, Easter etc, OR if you are in WA or Deep VIC, from experience it can take a little longer to get to you from Sunny Coffs Harbour NSW. If you are on a time limit, please keep these time frames in mind or email us tallowandtide@outlook.com if you need alternate delivery methods.

 

Tallow and Tide ~ Curated Vintage, Designer, Kids, Jewellery and Lifestyle Products. Coffs Harbour NSW. Formerly Wrecked Vintage.