Terms, Conditions & Shipping
Q: What is your return policy?
A: We offer exchanges only within 14 days of purchase. Must be in the condition you received it in, and with a proof of purchase (if designer it must have the tags still attached and be unworn). It is at our discretion to refuse exchanges on items we believe to be NOT in the condition it was sent in.
We cannot exchange items out of this 14 day period. You can email email@example.com for customer service regarding returns.
No returns or exchanges are granted on sale items. We also respectfully specify one exchange per order.
Due to Health Reasons we do not grant exchanges or returns on earrings or swimwear.
Any issues that occur during shipping are not in our control, if there are MAJOR defects to your item we will do our best to claim these at the fault of AUS Post, we do everything in our power to ensure it arrives to you safe and sound, please be mindful that we don't have control over the handling of your parcels.
We use both Bio Post packs and recycled packaging from the orders we receive, we are a conscious boutique after all, so we minimise waste at every opportunity. your parcel may arrive in a box who's having its second life but we will always protect your items!
**Any return shipping costs are at buyers expense**.
We do not cancel orders once made.
We do not offer Refunds for Change of mind, wrong choice, or on any Pre Order items.
If there is a major fault in your product we will first A: Refer to the supplier/brand for a replacement or refund or B: Refund if it is deemed faulty by either the brand or us.
By purchasing you are agreeing to these terms and conditions.
Q: Do you ship everywhere?
A: Yes! We ship worldwide. Free shipping on all domestic (within AUS) order over $100. $9 shipping within AUS under that amount, and $25 international shipping outside of AUS. We also offer Local Pick up for those local loves that want to nab something and pick it up later (just select Local Pick Up at the Shipping section of Checkout)
Q: How long does shipping take? And how does it get to me?
A: We have recently changed our services to use Aus Post, which are newly carbon offset option (yay!!), your parcel will packed and ready within 1 day and lodged within 1-2 days, then standard shipping times apply. We DO not automatically upgrade you to signature on delivery, If you would like to upgrade to Signature On Delivery, you will need to select that option at checkout.
Time Frames: 3-7 days for standard post. 2-5 days express. 7-12 internationally. It will take longer in peak times ie: Christmas, Easter etc, OR if you are in WA or Deep VIC, from experience it can take a little longer to get to you from Sunny Coffs Harbour NSW. Please be mindful of the global impacts of COVID 19 on on shipping times! If you are on a time limit, please keep these time frames in mind or email us firstname.lastname@example.org if you need alternate delivery methods.
Q: Is Vintage pre-loved?
A: Mostly, yes! Most vintage has had a beautiful life before you get your hot lil hands on it. We will clarify any defect in the descriptions, or if it has made it this far with its tags still on.
Tallow and Tide ~ Curated Vintage, Designer, Kids, Jewellery and Lifestyle Products. Coffs Harbour NSW. Formerly Wrecked Vintage.