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Terms, Conditions & Shipping

Q: Is Vintage pre-loved?

A: Mostly, yes! Most vintage has had a beautiful life before you get your hot lil hands on it. We will clarify any defect in the descriptions, or if it has made it this far with its tags still on.

Q: Do you offer returns?

A: Yes, we offer exchanges only within 14 days of purchase. We do not offer refunds. Must be in the condition you received it in (if designer it must have the tags still attached and be unworn). It is at our discretion to refuse exchanges on items we believe to be NOT in the condition it was sent in. You can email tallowandtide@outlook.com for customer service regarding returns. No returns or exchanges are granted on sale items. We also respectfully specify one exchange per order. Due to Health Reasons we do not grant exchanges or returns on earrings. **Any return shipping costs are at buyers expense**. We do not cancel orders once made due to change of mind, as we do not offer refunds, you can let us know if you need to change items within a couple hours of ordering to catch your order before it is lodged for shipment but we do not offer refunds.

Q: Do you ship to here, there and everywhere?

A: Yes! We ship worldwide. Free shipping on all domestic (within AUS) order over $100. $9 shipping within AUS under that amount, and $25 international shipping outside of AUS. We also offer Local Pick up for those local loves that want to nab something and pick it up later (just select Local Pick Up at the Shipping section of Checkout)

Q: How long does shipping take? And how does it get to me?

A: We have recently changed our services to use Aus Post, which are newly carbon offset option (yay!!), your parcel will packed and ready within 1 day and lodged within 1-2 days, then standard shipping times apply. We DO not automatically upgrade you to signature on delivery, If you would like to upgrade to Signature On Delivery, you will need to select that option at checkout. 

Time Frames: 3-7 days for standard post. 2-5 days express. 7-12 internationally. It will take longer in peak times ie: Christmas, Easter etc, OR if you are in WA or Deep VIC, from experience it can take a little longer to get to you from Sunny Coffs Harbour NSW. If you are on a time limit, please keep these time frames in mind or email us tallowandtide@outlook.com if you need alternate delivery methods.

 

Tallow and Tide ~ Curated Vintage, Designer, Kids, Jewellery and Lifestyle Products. Coffs Harbour NSW. Formerly Wrecked Vintage.