We do not offer refunds unless deemed faulty (read below).
We offer exchanges or Credit Notes only within 14 days of purchase, unless item is on sale then there are NO returns, exchanges or refunds.
Items must be in the condition you received it in, and with a proof of purchase (if designer it must have the tags still attached and be unworn). It is at our discretion to refuse exchanges on items we believe to be NOT in the condition it was sent in.
Credit Notes are valid for 12 months from date of purchase.
We cannot exchange items out of this 14 day period. You can email firstname.lastname@example.org for customer service regarding returns.
No returns or exchanges are granted on sale items. We also respectfully specify one exchange per order.
Due to Health Reasons we do not grant exchanges or returns on earrings or swimwear.
Any issues that occur during shipping are not in our control, if there are MAJOR defects to your item we will do our best to claim these at the fault of AUS Post, we do everything in our power to ensure it arrives to you safe and sound, please be mindful that we don't have control over the handling of your parcels.
We use both Bio Post packs and recycled packaging from the orders we receive, we are a conscious boutique after all, so we minimise waste at every opportunity. your parcel may arrive in a box who's having its second life but we will always protect your items!
**Any return shipping costs are at buyers expense**.
We do not cancel orders once made.
We do not offer Refunds for Change of mind, wrong choice, or on any Pre Order items.
If there is a major fault in your product we will first:
a) refer to the supplier/brand for a replacement or refund or
b) refund if it is deemed faulty by either the brand or us.
By purchasing you are agreeing to these terms and conditions.